How long does the initial session take?
The initial assessment and treatment session will take approx. 1 ½ hours.

What does the initial assessment involve?
The therapist will take a detailed history of your horses problem and ask you about any relevant past medical history. The initial assessment allows the therapist to assess the horse both statically in stance and dynamically in hand, plus on the lunge or ridden if felt necessary. This is then followed by a full palpatory assessment of the horse. Assessment findings will then be discussed with you and a treatment plan will be decided upon. Usually the first
treatment session will be completed at this time.

Where will the sessions take place?
The horse will usually be seen at its stabling address, however it may be necessary to see your horse at a local clinic or your veterinary practice. Generally it is whatever suits you.

How far will you travel to come and see my horse?
Generally we will travel up to ¾ hour away from our base (HR1 3SX) to see your horse, however should you live further away we can usually arrange this, however we do charge an additional travel charge for this, of which the amount will depend on where you are based. We may request that multiple horses are seen while the physiotherapist is on site, to try and make the most of the journey.

Do I need to be there in person at the time of the appointment?
We do request that the owner or most frequent handler of the horse be there at the time of the appointment to ensure a full assessment can be made of the horse. We also request the handler be there at all times during treatment as well.

Do you need veterinary consent before you treat my horse?
As you may be aware, any practitioner treating your horse must, by law, have veterinary consent before treating your horse. We as a practice seek veterinary consent on your behalf, before we come out to see your horse, or we may have had a direct referral already from them.

Do I need to inform my vet that the physiotherapist is coming to see my horse?
No, as mentioned above we contact your vet on your behalf before we come out to see your horse. This allows us to be aware of any key elements of past medical history which may affect our treatment or aid our quality of assessment.

Do I need to keep my vet informed of progress?
No, we liaise with all relevant members of the team throughout the treatment process, whether that is your vet, farrier, saddler to ensure the best possible outcome for your horse.

What happens if I can’t make the appointment time that I’ve already arranged?
Please let us know on Tel: 01432 890490 as soon as you are aware that you will not be able to make your appointment with us. The sooner you let us know the sooner we can get you back in the diary at a more convenient time. Unfortunately if you give us less than 24hrs notice we will charge you for the loss of time incurred to the therapist.

Do I receive an invoice through the post?
We will produce an invoice at the time of the session.

Do you receive payment directly from my insurance company?
We are recognised by most insurance companies because we are ‘Chartered’ and governed by the CSP (Chartered Society of Physiotherapy) and ACPAT (Association of Chartered Physiotherapists in Animal Therapy). However we do not receive direct payment from them, so we would kindly request that you settle your invoices directly with us but keep your invoices safe and send them on to your insurance company with your claims form.

What methods of payment do you take and how much time do I have to pay it?
We request either cash or cheque at the point of treatment or alternatively you can pay online. We do ask for payment at the time of treatment.

How much does a session cost?
An initial assessment and treatment (1 ½ hr duration) costs £95
A follow up treatment session (1hr) costs £75